“Quality for a business organisation, in briefness, is as John Naylor defined it “Quality has to be defined as conformance to requirements, not as goodness... The setting of requirements may simply involve only answers to questions. Requirements, like measurements, are communications.” (John Naylor, Management 2nd Ed P.169, 2003). John Naylor goes on to explain that quality is in essence working under some guidelines or standards and that these rules may have to be communicated in a way from its source such as a costumer or an external source.”